Welcome to the aflanka.com FAQ. We’ve organized our customers’ most frequently asked questions to help you quickly find the information you need. If you can’t find the answer, please feel free to contact us through our Contact Us page.
I. Orders and Payment
Q1: What payment methods can I use?
A: We accept major credit cards (Visa, MasterCard, American Express) as well as some electronic payment methods. Available payment methods will be displayed during checkout.
Q2: Can I modify or cancel my order after placing it?
A: If your order has not yet shipped, please contact our customer service team via email as soon as possible. Orders cannot be modified or canceled after they have been shipped.
Q3: Will I receive a confirmation email after placing my order?
A: Yes, you will receive a confirmation email with the order details and order number after completing your order.
II. Shipping and Delivery
Q4: Do you ship nationwide?
A: Yes, we ship within the continental United States. Some remote areas may require additional shipping time.
Q5: How long does delivery take?
A: Orders are typically processed and shipped within 1–2 business days, with standard delivery time being approximately 3–7 business days (depending on region).
Q6: Can I track my package?
A: Yes. Once your order is shipped, we’ll send you an email with a tracking number, allowing you to check the delivery progress at any time.
III. Returns and Refunds
Q7: What is your return policy?
A: We offer a simple return service. If you are not satisfied with your order, you may return it within 30 days of receiving it. Please ensure the item is in new condition and includes all original packaging.
Q8: How long does it take for a refund to be issued?
A: Once we receive and confirm the return, refunds are typically issued within 5–10 business days.
IV. Account & Security
Q9: Do I need to register an account to place an order?
A: You can choose to check out as a guest, but registering an account will help you more easily access your order history, manage your addresses, and access exclusive offers.
Q10: Is my personal information secure?
A: We strictly abide by our privacy policy and use secure encryption technology to protect your data and ensure a safe and worry-free shopping process.