Thank you for choosing aflanka.com. We are committed to providing you with a satisfactory shopping experience. If you are not satisfied with your order, we offer a simple and transparent return and exchange process. Please read the following terms carefully before submitting a return or exchange request.
I. Return Policy
Return Period
You may submit a return request within 30 days of receiving your order. We may not be able to process returns after this period.
Return Requirements
Return items must meet the following requirements:
In new and unused condition;
Packaging intact, including all original accessories, tags, and documentation;
Not damaged by personal use or human error, making them unsuitable for resale.
We reserve the right to refuse returns if the returned item does not meet these requirements.
Return Process
Please contact Customer Service via email to submit a return request.
Customer Service will respond within 1–2 business days with a return authorization number and return address.
Please return the package within 7 days of receiving the return authorization, including your order details.
Return Shipping
If the return is due to product quality or shipping errors, we will cover the return shipping costs.
If the return is for personal reasons (such as a change of mind), the shipping costs are the customer’s responsibility.
Refund Time
Once the return package has been inspected and confirmed to be correct, we will refund the money to your original payment account within 5–10 business days. Processing times may vary depending on the bank or payment platform.
II. Exchange Policy
Exchange Period
If you wish to exchange an item in your order, please contact our customer service team within 30 days of receiving it.
Exchange Requirements
The exchanged item must be in new, unused condition, and well-packaged. If stock is insufficient, we may offer an item of equal value or a refund.
Exchange Shipping
If the exchange is due to a defective item or the wrong item was sent, we will cover the return shipping costs.
If the exchange is due to personal reasons (such as size, color, or style preferences), the customer is responsible for the return and reshipping shipping costs.
- Non-Returnable Circumstances
Returns and exchanges will not be accepted in the following circumstances:
Items that are visibly used or damaged;
Requests submitted after the return period;
Items not purchased through an official channel;
Items clearly marked “Final Sale” or “Non-Returnable.” - Return and Exchange Processing Time
We typically inspect and process your return within 3–5 business days of receiving your return package. You will receive a confirmation email upon completion. - Damaged or Wrong Shipment
If the item you received is damaged or wrong, please contact us within 7 business days of receiving the package and attach photos as proof. We will prioritize your replacement or refund.